"Kind, helpful and informative, guiding me through every step of recovery. The case manager helped at the worst time of my life being one step ahead to meet my needs."

"The case manager adopted a highly proactive, strategic and pragmatic approach to our mutual client's complex care and rehabilitation needs. Under the terms of her instruction, the case manager was able to liaise directly with both parties' representatives and was able to achieve positive outcomes by doing so."

"The case manager has gone above and beyond to help me and get back on track, I could not be more grateful. I cannot stress enough how amazing the case manager has been throughout the two years!"

"Engaging well with the client and understanding their needs. Encouraging, thoughtful and supportive. The case manager thinks outside the box for effective solutions. She engages extremely well with all parties encouraging a collaborative approach with the client placed at the very centre of he process."

"Really caring and understanding of our situation at home and adapted everything around this. The case manager understood my personal demands at home and would contact me around convenient times. Just a really big thank you."

"The case manager quickly gained a detailed knowledge of our client's condition and treatment history and sensibly joined the dots to manage ongoing NHS and private treatment. She advocated for his rehab (treatment and equipment) needs firmly but independently. The biggest impact the case manager had here was her calming and methodical approach and support for our client's family/mother who greatly appreciated her support."

"The case manager was very understanding of my needs following a traffic accident and was able to help me both practically and emotionally. Having the case manager as a contact made things less stressful."

"Keeping me informed. The best case manager I have had the pleasure to work with. Her passion for the role is unparalleled. She puts the client first and is not afraid to challenge anyone (including the client) in putting their interests first. She is excellent! "

"Everything was done really well... nothing was too much trouble, the case manager was understanding and felt she really cared and had our best interests at heart."

"Very thorough rehab assessment, sensible rehab offer and thorough reporting with prompt communications"

"Physio team supplied where fantastic understood my needs put a plan in place and with a few setbacks feel I am heading in the right direction. Thank you for the support."

"Constant communication – keeping us updated with developments and addressing the client's changing needs."