We will support and guide them, helping them to cope, and enabling them to regain control of their lives. We aim to restore their hope and encourage them to make plans for the future.
We will work with our client to assist them with every aspect of their rehabilitation, which includes medical needs, housing adaptations, equipment, care and need for emotional support.
Through the most challenging of times, we endeavor to build trust and understanding and encourage teamwork amongst all involved. Our occupational therapists/case managers understand that when the worst happens it touches not only the injured person but those who are closest to them; their families and friends. We will do all we can to support our clients and their families.
Our occupational therapist/case managers contact their clients to arrange a telephone or video assessment and/or, if appropriate, to visit them in their own home, workplace or place of education.
We design a specific rehabilitation programme with each client, tailored to their individual needs and circumstances. Every aspect of the intervention is done with the client’s active involvement and builds towards a specific outcome. We aim to complete our involvement in each case within an appropriate time frame – even with complex cases – and set regular reviews and progress targets.
Once we have accepted a client’s case we expect to work with them all the way through to completion of rehabilitation. The client has continuity of care and all involved parties have direct access to us by telephone and email. The occupational therapist /case manager is fully and personally accountable for the progress and outcomes of rehabilitation. We are mindful of the medico-legal context in which we work and therefore try to make our intervention proportional to the seriousness of the injury sustained.
We are innovative and creative problem solvers and work hard to keep well informed about the latest treatments and technology to assist rehabilitation and promote recovery.
Your consent is required for doctors and health professionals to share medical information. This allows our case managers to support you better and manage your case effectively.
Whether or not you are happy with our support, we’d love to hear from you as your feedback helps us to help others. Ask your case manager for a link to our feedback form.